Refund policy

Returns & Exchange Policy

Last Updated: July 10, 2026

Thank you for choosing Shri Triveni Sarees Private Limited.

We take great care in maintaining the quality of our products. Please read our Returns & Exchange Policy carefully before making a purchase.

1. General Policy

We do not offer refunds for any products purchased from Shri Triveni Sarees Private Limited.

Eligible products may only be exchanged in accordance with the terms outlined in this policy.

2. Exchange Eligibility

An exchange may be requested only if all of the following conditions are met:

  • The product is non-customized.

  • The product has not been altered or stitched.

  • The product is unused, unworn, and unwashed.

  • The product is returned with all original tags, labels, packaging, and accessories (if applicable).

  • The exchange request is made within the timeframe communicated by our team after delivery.

  • The product passes our quality inspection upon receipt.

Products that do not meet these conditions may not qualify for an exchange.

3. Non-Exchangeable Products

The following items are not eligible for exchange:

  • Customized outfits

  • Tailor-stitched or altered products

  • Products modified at the customer's request

  • Worn, washed, used, or damaged products

  • Products without original tags or packaging

  • Products damaged due to improper handling after delivery

4. Proof Required for Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, you must notify us as soon as possible.

To help us review your request, please provide:

  • Clear photographs of the product

  • A clear unboxing video, where available

  • Close-up photos or videos showing the issue

  • Your order details

  • A brief description of the problem

Incomplete or insufficient evidence may delay or affect the review of your request.

5. Inspection Process

Once we receive the returned product, our quality team will inspect it to verify the reported issue.

Approval of an exchange is subject to the outcome of this inspection. Submission of photos or videos does not automatically guarantee an exchange.

Our decision after inspection shall be considered final.

6. Shipping Charges

Customers are responsible for all shipping, courier, and handling charges associated with the exchange process, including:

  • Returning the product to us

  • Shipping the exchanged product back to the customer (if applicable)

Shipping charges are non-refundable.

7. Exchange Availability

Exchanges are subject to product availability.

If the requested product is unavailable, we will assist you in selecting another eligible product of equivalent value or discuss suitable alternatives.

8. No Cash Refunds

We do not provide cash refunds, bank refunds, credit card refunds, or online payment refunds under this policy.

Approved requests will be processed as an exchange only.

9. How to Request an Exchange

To request an exchange, please contact us with your order details and supporting photographs/videos.

You may reach us through:

  • WhatsApp

  • Phone

  • Email

  • By visiting our store

Our team will guide you through the exchange process.

10. Contact Us

For any questions regarding returns or exchanges, please contact us:

Shri Triveni Sarees Private Limited

Website: https://shritrivenisarees.com/

Address:
Shop No. 46, Basement, Lala Jagat Narayan Marg, Opp. Metro Pillar No. 337, Nishant Kunj, Pitampura, New Delhi, Delhi – 110034, India

Email: stsarees@gmail.com

Phone: +91 9560120304